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Drexel Library

Course Reserves: Troubleshooting

This is a comprehensive guide aimed at Drexel University Faculty to help you through any and all processes related to our course reserves system.

Troubleshooting

NOTICE: There has been an identified issue between the new course reserves tool (Leganto) and Blackboard for some cross-listed courses. In this issue, despite what it says on the instructor's end in both Blackboard and Leganto, some students cannot see the list of course reserves. The issue was reported to our software's parent company, ExLibris, immediately. The official fix for this issue has been rolled out - our system automatically updates new cross-listed courses with the fix every 24 hours. If you experience issues with this, please contact us at reserve@drexel.edu immediately, and we will work together on a temporary solution that best suits you and your students.

One of the most important things you can do to help the reserves team understand any issues you may be having is to take screenshots of what you're seeing. Providing screenshots in emails help us to diagnose issues more quickly, and provide solutions (or elevate the issue to others as needed). Not sure how to take a screenshot? Read on for instructions:

PLEASE NOTE: DIRECTIONS FOR TAKING A SCREENSHOT DIFFER IF YOU ARE ON A MAC (a computer made by Apple) OR PC (any computer not made by Apple). Please make sure you are following the instructions for the type of computer you are using.

To take a screenshot on a PC, follow these steps:

  1. Press the shift button at the same time as pressing the ctrl button on the lower left side of your keyboard.
  2. While still holding those down, press the print screen button at the top of your keyboard. See picture for reference:

       

  1. After holding down all three buttons at the same time for 2 seconds, your computer will have taken a screenshot. Press ctrl and V at the same time to paste the screenshot into an email or message.

 

To take a screenshot on a Mac:

mac-snipping-tool-key-combo-diagram

  1. Press and hold these three keys together: Shift, Command, and 4.

  2. Drag the crosshaircrosshair  to select the area of the screen to capture. To move the selection, press and hold Space bar while dragging. To cancel taking the screenshot, press the Esc (Escape) key.

  3. To take the screenshot, release your mouse or trackpad button.

  4. If you see a thumbnail in the corner of your screen, click it to edit the screenshot. Or wait for the screenshot to save to your desktop.

(Source for Macs: https://support.apple.com/en-us/102646#:~:text=of%20the%20screen-,Press%20and%20hold%20these%20three%20keys,Shift%2C%20Command%2C%20and%204.&text=to%20select%20the%20area%20of,the%20Esc%20(Escape)%20key. )

ISSUE WITH LACK OF VIEW OF COURSE RESERVES IN BLACKBOARD

Since the rollout of Leganto, several faculty members have discovered a viewing issue when trying to see course reserves from the students' perspective in Blackboard. This occurs when Blackboard is opened, student view mode is turned on, and then an attempt is made to open the link to course reserves. When this is executed, the following message appears:

error message reads: Reading lists cannot be loaded in the learning management system's Student View. Instead, use the View List as Student Option in the reading list's main menu.

Please note - there is no "fix" for this at this time. The reason the issue occurs has to do with the way Leganto integrates with Blackboard. The issue has been reported to Ex Libris, but as not many schools use both Blackboard and Leganto, it is not a top priority for them to solve at this time.

You are still able to view your course reserves from the students' perspective. To do so, follow what the above message says: go into Blackboard (not in student mode; in regular "faculty-view"), open Leganto, and click the three-dot button in the upper control panel before clicking "view in student mode". Here is an example: