There are a few reasons you may not be able to access a database or other resources available through the Drexel Libraries:
If you experience issues accessing our online resources, the first step is to clear your cookies and cache. This can often resolve the problem. If it doesn't, it will help rule it out as a cause and will allow the Online Resources team to focus on other potential solutions.
To clear your cookies and cache in Chrome:
To clear your cookies and cache in Firefox:
We do not recommend Microsoft Edge or Apple Safari when using Drexel Libraries resources. If one of these browsers is all you are able to use, please contact the Online Resources team at email@example.com
Some databases provided by the Libraries cannot be used off-campus with out using the Drexel VPN. If you receive an error when connecting to a database or other resources while working off-campus, check to be sure you are logged in to the VPN first. If that does not resolve the issue, please report the issue via email.
Drexel IT provides more information and instructions for downloading and connecting to Drexel's VPN for off-campus access to resources.
Sometimes access to subscription databases or individual articles does not work as it should due to technical issues.
Whenever you are unable to access one of our resources, please take a moment to report the issue so we can fix it.
Can't get access to a resource through the Drexel Libraries? You can borrow books, journal articles, and other materials from nearby libraries using our resource sharing services.
Visit our website to learn more about resource sharing.