Skip to Main Content

Drexel Library

Drexel Libraries - Client Access Experiences - Service Desk: Home

Guide for staff assigned to desk manager on duty and student workers.

Library Links

Drexel Libraries

Library FAQ

Subject Guides

Databases A-Z

Tutorials

Library Apps

Service Desk login	Staff login
LibStaffer	LibChat
Client Access Experiences Hub	Drexel Libraries Hub

Quick Links

Staff
Student Workers

Quick Guides

Alumni FAQ	LibAnswers & LibChat
Course Reserves Guide	Locker Procedures
Credit/Debit Card Transactions	Online Resources - How to Use
Desk Procedures	Online Resources - Who has access?
Interlibrary Loan FAQ	Printing using PaperCut

Forms

Online Forms
Print Forms

Desk Stats Gate/Exit count Headcount

Learning Environment Incident Suggestions Disputes

Hagerty Visitor Log Application for Alumni Library privileges

UPenn Reciprocal Borrowing letter

Troubleshooting

Problems Accessing Online Resources
Emergency Procedures
Emergency Contact List
Whom to call when?
Library tech issues: 215-895-4316 or libhelpdesk@drexel.edu

Email & Phone Contacts

Email
Phone

Account access issues - libacc@drexel.edu
General questions - libassist@drexel.libanswers.com
Equipment/tech problems - libhelpdesk@drexel.edu
EZ Borrow & Illiad: resourcesharing@drexel.libanswers.com
Online resources - onlineresources@drexel.libanswers.com
Reserves - r eserves@drexel.edu
Work Study - libworkstudy@drexel.edu

Students seeking reference help should email: librarians@drexel.libanswers.com

Social Media

DUL Facebook DUL YouTube channel DUL Instagram